Effective Aircraft Requires Great Service – And We Know How To Deliver

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Our customer support team works 24/7 to ensure each customer’s aircraft receives timely, exceptional maintenance. For more than two years, Customer Advantage Plans (CAP) have provided customers with simple and straightforward maintenance cost plans. The plans provide customers with budget certainty, access to Bell’s rotable pool of parts and competitive rates at Bell’s authorized service centers worldwide. Focused on product and service improvements, we now offer industry-leading warranty coverage when combined with CAP by extending coverage to 3 years/2,000 hours and up to 3 years labor. CAP is expanding in all corners of the globe, with every Bell 505 customer in Canada on CAP and a recent signing from PT Travira in Indonesia for their Bell 412 fleet.

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CAP signings from customers aren’t the only sign that our customer support team is excelling in its field. For the past 24 years, Bell has won first place as the leader of turbine helicopter after-sale product support. After 129 line evaluations for the 2018 Pro Pilot Helicopter Product Support Survey, Bell was once again ranked the highest with a score of 7.95. And our customer reviews reflect it:

  • “Love our classic Bell helicopters. And the support we get from Bell is excellent, especially in response times.” - Alan Wilcoxson, Aviation Unit Commander, Stratford Police Dept, Stratford CT
  • “Bell Helicopter has always been a leader amongst all the manufacturers. Their product support is outstanding, so I gave them high marks in all survey categories.” - Ken Johnson, Comm-Multi-Inst/Helo. Dir of Ops, Guardian Helicopters, Van Nuys CA
  • “Product service and support from Bell is absolutely top notch. Our Bell tech rep responds immediately to any issues that arise. Parts are always available and pricing is reasonable.” - Brian Kunes, Helicopter Pilot & Supervisor Pennsylvania State Police, Reading PA
  • “The Product Support Engineers (PSE) from Bell are excellent. They always provide great service.” Asgeir Hogstad Mx. Bell 412 MSC/Structural Engineer, Norwegian Air Force Kjeller, Akershus, Norway

While having good feedback is always positive, we take pride in our customers’ ability to fulfill their missions with the utmost safety. Our aircraft acts as a tool for businesses, law enforcement departments and aviation companies to support their customer needs, big or small. Well maintained and updated aircraft allow for safe operations and passengers, which enables every business or security need to be met efficiently.  

Our other main accomplishment is developing close relationships with customers. The pilots and technicians that use our CAP program and fly our aircraft are building a connection with our products. From supporting a legacy aircraft like the Bell 206 Jet Ranger to showing a customer how to maintain their new Bell 505 Jet Ranger X, the customer support team recognizes brand loyalty our customers feel, and they are excited to further this connection towards our products and our people.

About Bell

Thinking above and beyond is what we do. For more than 85 years, we’ve been reimagining the experience of flight – and where it can take us.

We are pioneers. We were the first to break the sound barrier and to certify a commercial helicopter. We were a part of NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we’re defining the future of advanced air mobility.

Headquartered in Fort Worth, Texas – as a wholly-owned subsidiary of Textron Inc., – we have strategic locations around the globe. And with nearly one quarter of our workforce having served, helping our military achieve their missions is a passion of ours.

Above all, our breakthrough innovations deliver exceptional experiences to our customers. Efficiently. Reliably. And always, with safety at the forefront.

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, and Textron Systems. For more information, visit: www.textron.com.

Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including, but not limited to, changes in aircraft delivery schedules or cancellations or deferrals of orders; our ability to keep pace with our competitors in the introduction of new products and upgrades with features and technologies desired by our customers; changes in government regulations or policies on the export and import of our products; volatility in the global economy or changes in worldwide political conditions that adversely impact demand for our products; volatility in interest rates or foreign exchange rates; and risks related to our international business, including establishing and maintaining facilities in locations around the world and relying on joint venture partners, subcontractors, suppliers, representatives, consultants and other business partners in connection with international business, including in emerging market countries.

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